Terms of service

This website is operated by ANDVAMOS LTD ("andvamos", "we", "us"). By visiting our site and/or purchasing from us, you agree to be bound by the following terms.

1. About us ANDVAMOS LTD is registered in England and Wales (company number 16676989), registered office 124 City Road, London, EC1V 2NX. Contact: hello@andvamos.com.

2. Our products andvamos is our one-of-a-kind line: pre-loved and vintage garments reworked by hand into something new. Because each piece starts life as a used garment, minor imperfections and natural variations in colour, fit and finish are part of its character, not faults. Photos show the actual piece you'll receive, not a representative sample, and once it's sold that exact piece is gone.

vamos is our original line: pieces we design and produce ourselves in limited, numbered runs rather than as one-offs. Claims of "handmade," "reworked" or "upcycled" apply to the andvamos line only. Where we state a run size or edition number (for example "1 of 99"), that number is accurate at the time of listing.

3. Orders and pricing All prices are in GBP and include applicable tax unless stated otherwise. We may refuse or cancel any order, including where an item is mispriced, misdescribed or unavailable. If we cancel a paid order, you receive a full refund. A contract between us is only formed when we confirm your order by email or by dispatching it, not when you place it.

4. Your right to cancel (change of mind) If you are a consumer buying from us online, you have a legal right to cancel your order for any reason within 14 days of receiving your goods, and to receive a full refund. This is in addition to your rights if something is faulty or not as described (see clause 5). To cancel, tell us clearly, for example by emailing hello@andvamos.com with your order number. You then have 14 days from telling us to send the item back.

You are responsible for the cost of returning the item unless it's faulty or not as described. We'll refund you within 14 days of receiving the item back (or of you providing evidence you've sent it), using your original payment method. Because many of our pieces are one-of-a-kind vintage garments, we may reduce your refund to reflect any reduction in the item's value if it's been used or handled beyond what's needed to check it's as described, for example if it's been worn outdoors or had tags removed and reattached.

This right does not apply to commissions and other goods made to your specification, or clearly personalised for you — see clause 6.

5. Faulty, damaged or not-as-described items Separately from clause 4, your statutory rights under the Consumer Rights Act 2015 always apply. If an item is faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, price reduction or refund depending on how long you've had it. Nothing in these terms limits or excludes those rights. If something's wrong with your order, contact us at hello@andvamos.com within 14 days of receiving it with your order number, a description of the issue, and photos where relevant, and we'll sort it.

We don't offer like-for-like exchanges, since most pieces are one-of-a-kind and we're unlikely to have a matching replacement in stock. This doesn't affect your rights under clauses 4 or 5.

6. Commissions and bespoke orders Where you commission a piece, whether from a garment you provide or to your own instructions agreed directly with us, it is made to your specification. Under the Consumer Contracts Regulations 2013, goods made to a consumer's specification or clearly personalised are not covered by the 14-day cancellation right in clause 4.

Commissions are booked with a 50% deposit, with the remaining balance due on completion before the piece is dispatched. If you cancel before we've begun sourcing materials or working on your piece, your deposit is refunded in full. Once work has started, your deposit is non-refundable, as it covers the materials and time already committed, and you won't be charged the remaining balance unless we complete the piece. If we're unable to complete a commission for any reason, you'll receive a full refund of everything you've paid. Faulty or not-as-described rights under clause 5 still apply to the finished piece.

7. Shipping Governed by our Shipping Policy, which forms part of these terms.

8. Intellectual property and brand disclaimer The andvamos and vamos names, our original designs (including the vamos tartan and other original artwork), and our site content are our property. Some reworked garments retain visible branding, logos or trademarks from their original manufacturer as an incidental feature of the pre-loved material we started from; we do not add our own branding over, remove, or alter that original branding to imply a partnership. andvamos and vamos are independent labels and are not affiliated with, endorsed by, or sponsored by any brand whose branding may appear on a reworked garment, and we do not market any piece as a collaboration with, or approved by, that brand.

9. Acceptable use of our website You may use this site only for lawful purposes. You must not misuse the site by knowingly introducing viruses or other malicious material, attempting unauthorised access to our systems, or using automated means to scrape or copy site content without our permission.

10. Limitation of liability To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the site or our products. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded or limited. Nothing limits your statutory rights as a consumer under UK law.

11. Complaints If you're unhappy with anything, email hello@andvamos.com and we'll do our best to resolve it directly. If we can't agree a resolution, you may be able to raise it with your local Trading Standards service or Citizens Advice Consumer Service.

12. Governing law These terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of its courts. If you live outside England and Wales, mandatory consumer protection laws of your country of residence may also apply and are not affected by this clause.

13. Changes We may update these terms from time to time; the version published at the time of your order applies.